FAQ
Your questions,
answered here.
Find answers about costs, accounts, getting started, and help after your project is ready.
Services & Costs
What can Gravidea build for my business?
There are three main services: Business Websites, AI Assistants, and Business Automation. A website with AI is a bundle; website and WhatsApp are AI channels; Threads, blogs, and lead follow-up are automation workflows. Each project is scoped to your needs.
Who owns the system and service accounts?
The system is built in client-owned accounts. Hosting, domain, AI provider, database, and required third-party services use your accounts. We help with setup, deployment, documentation, and handover within the proposal.
How do build fees and operating costs work?
Build fees are quoted against the project scope before work starts. Hosting, domain, AI, and third-party costs are paid directly through your accounts. Operating costs depend on the services and usage you choose.
Is maintenance required?
Maintenance is optional. Documentation, training, defect warranty, and initial support follow the proposal. Ongoing support, monitoring, and updates can be covered by a maintenance plan; new features are quoted separately.
Delivery & Handover
Can AI be added to my existing website?
Yes, after a review of the platform and technical access. The chat component and backend are adapted to your website and service accounts. The method and required changes are agreed before work begins.
What if I do not have the technical accounts yet?
We help identify the requirements and guide you through creating accounts you own. Project access is granted as needed; passwords, OTPs, and API keys should not be shared in public chat.
What do I receive at handover?
The deliverables in your proposal, system access, source code as agreed, configuration, documentation, and training. Scope, acceptance criteria, and responsibilities after handover are defined early.
What happens if I need help or changes later?
Basic usage questions and defects against the specification are handled during the agreed support or warranty period. Ongoing help can use maintenance or individually quoted support. Features and scope changes receive a separate quote.
AI & Automation
Do AI and automation guarantee business results?
Results depend on your business materials, traffic, content, operating workflow, and team follow-up. AI scenarios are tested against approved sources and answer boundaries; sensitive decisions still require people.
Can automated content still be reviewed?
Content workflows can include drafts, editor review, approval, and scheduled publishing. Approval rules, volume, sources, and destination systems are agreed in the project scope.
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