Frequently Asked Questions

Yes. Business Website + AI Lead Qualifier and AI Lead Qualifier Integration have a separately stated one-time activation fee and a managed monthly subscription. Activation covers tier-based onboarding; the subscription keeps approved-knowledge configuration, the hosted widget, runtime, AI-model usage within the AI Answer allowance, analytics, monitoring, and tier updates active. Custom integrations and third-party services are confirmed in writing.

Gravidea designs answering, education, qualification, and human handoff as one journey. The website builds trust; the AI Lead Qualifier prepares context from visitors who already arrive; people still verify information, advise, and make final decisions.

For a new-website plan, domain, hosting, SSL, account access, renewals, and usage limits follow the written scope. Third-party services are not assumed to be free indefinitely or included when the proposal does not say so.

Business information is treated as confidential under the agreed scope and policies. Storage location, AI providers, access, retention, and any NDA or data-processing agreement should be confirmed before onboarding.

It is a website assistant that answers recurring questions from approved knowledge, educates visitors, gathers early needs, and routes context to WhatsApp or a person. It does not make final decisions, determine eligibility, take payment, or guarantee a sale.

Yes, through AI Lead Qualifier Integration after a compatibility review. On supported platforms, one lightweight script loads the widget. Content Security Policy, consent, technical access, performance, and handoff requirements are still checked before launch.

No. Gravidea centrally manages the providers, runtime, and AI-model usage. Clients do not need a developer account, provider credit, or an AI API key.

No. AI does not create traffic and cannot guarantee leads, bookings, conversion, or revenue. It helps visitors who already arrive get initial information and prepares context for follow-up. Outcomes still depend on traffic, the offer, knowledge quality, website experience, and human execution.

The risk is never zero. Answers are therefore limited to approved knowledge, sensitive topics can be routed to people, main scenarios pass UAT before launch, and early edge cases are reviewed during stabilization. Human handoff reduces the impact of mistakes; it does not make hallucination impossible.

No. AI handles the early stage: answering, educating, gathering needs, and preparing a handoff. People still prioritize, verify pricing or availability, advise, negotiate, take payment, and close.

Both use the same Gravidea-hosted widget and managed runtime. Business Website + AI Lead Qualifier includes a new website and its qualifier integration. AI Lead Qualifier Integration adds the widget to a client's existing website after a compatibility review.

Starter is $299/month for 5,000 AI Answers per month. Growth is $599/month for 15,000 AI Answers. Custom starts at 25,000 AI Answers and is scoped by volume, branches, flows, integrations, support, and SLA needs.

One AI Answer is one assistant response successfully delivered to a visitor. If the UI visually splits one generated result into multiple bubbles, the backend still records one response event. Visitor messages, identical retries, abuse-protection responses, team messages, and failed delivery do not reduce the allowance.

AI responses stop without automatic overage and visitors receive a neutral WhatsApp fallback. The business owner receives a private notification so they can consider an upgrade or extra capacity; visitors are not shown the client's plan status.

We map approved sources, answer boundaries, qualification criteria, and handoff. Main scenarios then pass UAT before publishing, and early real-world edge cases are reviewed during stabilization.

Yes. Gravidea operates the widget, runtime, AI-model usage, AI Answer meter, analytics, monitoring, and central updates while the plan is active. Major changes, custom integrations, or additional capacity require a written scope.